Clue - Privacy
COLLECTION OF PERSONAL INFORMATION
The type of personal information we collect may include (but is not limited to):
- your name
- date of birth – please note it is against Liquor Laws to sell or supply alcohol to, or obtain alcohol on behalf of, a person under the age of 18 years. In order to process any orders placed through our website, we may ask you to provide additional details or require you to verify your age
- telephone number
- email address
- and information about your wine preferences.
USE AND DISCLOSURE OF INFORMATION
As you use this website, certain information is also collected through various technologies, such as cookies, internet tags or web beacons and navigational data collection.
This information is collected anonymously and is used to provide improved services to website users, customise the website based on your preferences, compile and analyse statistics and trends and otherwise administer and improve the website for your use.
We collect your personal information in order to provide the goods and services that you have requested from us to you. For example, when using this website, we collect your personal information in order to process and administer your order and for related purposes. If you do not provide some or all of the personal information we request, we may not be able provide you with our goods and services.
We may also use your personal information to send you marketing materials from time to time about our other products and services (including by email, direct mail, telemarketing, SMS and MMS). In order to do these things, we may disclose your personal information to third parties, including:
- our related companies; or
- outsourced service providers, such as data processors, warehouse providers, mailing houses, and delivery service providers.
By providing your personal information to us, you consent to us using and disclosing your personal information in order to send you marketing materials about our other products and services. However, you may opt-out of receiving such marketing materials any time by emailing us at firstname.lastname@example.org or using the 'unsubscribe' link at the bottom of any marketing email sent to you.
Personal information that you provide with respect to your wine orders is processed by our service provider, Shopify.
By making an order, you consent to us transferring your personal information to our service provider for that purpose. Personal information that you provide to us with respect to your membership and wine orders may be processed through service providers based outside Australia. By becoming a member or making an order, you consent to us transferring your personal information to our service providers worldwide for that purpose, using reasonable security measures.
ACCESS AND CORRECTION
We will generally provide you with access to any of your personal information we hold (subject to the exceptions that apply under the NPP). Before we provide you with access to your personal information we will require some proof of identity. For most requests, your information will be provided free of charge.
COMPLAINTS AND CONTACT DETAILS
Please email email@example.com if you would like to:
- request access to your personal information
- make a complaint about the way we have handled your personal information
- request further information about the way that we manage personal information that we hold; or
- update your information (for example, if you have changed your address).
USE OF WEBSITE COOKIES
In order to utilise personalised website features, your device (which could be a computer, mobile phone or other device) will need to accept cookies. If you do not wish to allow your device to do this, your web browser can be set to reject cookies.
Our cookies do not store financial information, or information which is capable of directly identifying you (such as your name or address). Cookies simply allow our website to retrieve this information in order to personalise and improve your experience of our website.
None of the cookies used by FWG ever store financial information or information capable of directly identifying you (such as your name or address). However, if you wish to restrict, block or delete cookies from FWG, you can update the settings in your web browser to do this. As the setting for each browser are different, please check your ‘Help’ menu for specific assistance on managing cookies in your particular browser.
Please be aware that if you restrict cookies, certain personalised elements of the website may not be available to you.
When browsing the FWG websites, you may notice content from other sites. We can also offer you with the opportunities to share information using social networks such as Facebook. We occasionally add this content to improve your experience. If you engage with this content, you may be sent cookies from these other websites. FWG does not control these cookies and we suggest you check these third-party websites for more information about the cookies they use and how you can manage them.